PRIVACY POLICY

Last updated: [DATE]

Thank you for choosing to be part of our community. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

Please read this Privacy Policy carefully to understand how we handle the information we collect.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Create or update an account

  • Place an order for collection or delivery

  • Contact us

  • Subscribe to marketing communications

  • Use other features available on our website

The information we collect may include:

  • First and last name

  • Email address

  • Telephone number

  • Delivery and billing address

  • Postcode

  • Account login information

  • Order details and order history

  • Communication preferences

  • Any other information you choose to provide

Payment Information

When you place an order, payment information may be processed by our payment service providers.

We do not necessarily store complete debit or credit card details on our own systems. Payment information may instead be securely processed and stored by the payment provider used to complete your transaction.

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Referring URLs

  • Pages visited

  • Date and time of access

  • Website usage and interaction data

We may also collect information using cookies and similar technologies.

2. HOW DO WE USE YOUR INFORMATION?

We may use the information we collect to:

  • Process and manage your orders

  • Arrange collection or delivery

  • Process payments

  • Create and manage your customer account

  • Send order confirmations and service-related messages

  • Respond to questions and customer support requests

  • Improve our website, products and services

  • Maintain the security of our website

  • Prevent fraudulent or unauthorised activity

  • Comply with legal and regulatory obligations

  • Send promotional communications where you have provided consent or where otherwise permitted by law

3. WILL YOUR INFORMATION BE SHARED?

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted third parties that help us operate our business, such as:

  • Payment processors

  • Delivery service providers

  • Website hosting providers

  • Email and communication providers

  • Analytics providers

  • IT and technical support providers

We may also disclose information where required by law, regulation, court order or another valid legal process.

Third-party service providers are expected to process personal information only for the purposes necessary to provide their services and to protect that information appropriately.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website and improve our services.

Some cookies are necessary for the website to function correctly, while others may be used for analytics, functionality or marketing purposes.

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of our website.

5. LOCATION AND MAP SERVICES

Our website may use third-party mapping services, such as Google Maps, to provide location, address and delivery-related functionality.

When these services are used, certain information may be processed by the relevant third-party provider in accordance with their own privacy policies and terms.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer periods where required for legal, tax, accounting, fraud prevention or regulatory purposes.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it.

7. HOW DO WE PROTECT YOUR INFORMATION?

We use appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and login details confidential.

8. YOUR PRIVACY RIGHTS

Depending on applicable data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Request a copy of your information in a portable format

  • Withdraw your consent where processing is based on consent

You may contact us if you wish to exercise any of these rights.

We will respond to valid requests in accordance with applicable data protection laws.

9. ACCOUNT INFORMATION

If you have registered an account, you may be able to review or update certain personal information through your account settings.

You may also contact us to request changes to or deletion of your account.

We may retain certain information after account deletion where required to comply with legal obligations, resolve disputes, prevent fraud or enforce our agreements.

10. EMAIL MARKETING

If you have agreed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe option provided in our marketing emails or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you important transactional or service-related messages, such as order confirmations, password reset emails or account notifications.

11. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party websites and services.

These third parties operate independently and may have their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

When we update this Privacy Policy, the revised version will be published on our website and the "Last updated" date at the top of this page may be changed.

We encourage you to review this Privacy Policy periodically.

13. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Restaurant: [RESTAURANT NAME]
Email: [EMAIL ADDRESS]
Telephone: [PHONE NUMBER]
Address: [RESTAURANT ADDRESS]
Website: [WEBSITE URL]

14. ACCESSING, UPDATING OR DELETING YOUR DATA

If you would like to request access to the personal information we hold about you, correct your information or request deletion of your personal information, please contact us using the details above.

We will review and respond to your request within the timeframe required by applicable data protection laws.