REFUND, CANCELLATION & ORDERING POLICY
Dear Customers,
We always aim to provide you with high-quality food and the best possible service. However, if you are not satisfied with your order, please contact us as soon as possible so that we can review the issue and assist you.
REFUND POLICY
If you are unhappy with your order, please contact us within 1 hour of delivery or collection.
Depending on the circumstances, we may offer a full refund, partial refund, replacement, or credit towards a future order.
To be eligible for a refund:
You must contact us within 1 hour of receiving or collecting your order.
You must provide a valid reason for your refund request.
The food should be substantially uneaten so that we can reasonably assess the issue.
Refund requests made more than one hour after delivery or collection may not be accepted.
Once a refund has been approved, we will process it as soon as possible. Please note that although we process refunds promptly, it may take several working days for the funds to appear in your account depending on your bank or payment provider.
CANCELLATION POLICY
An order may be cancelled for a full refund provided that preparation of the order has not yet started.
Once preparation has begun, we may be unable to cancel the order or provide a full refund.
If you wish to cancel an order, please contact us as soon as possible.
PRICING AND AVAILABILITY
We make every reasonable effort to ensure that all information displayed on our website and mobile applications, including menu items, descriptions, availability and prices, is accurate and up to date.
However, errors may occasionally occur.
If we discover an error relating to the price, availability or description of an item you have ordered, we may contact you to confirm whether you wish to proceed with the corrected information.
If we are unable to contact you or you do not wish to proceed with the corrected order, we may cancel the affected order and provide a full refund for any payment already made.
We also reserve the right to remove or update menu items, prices and offers where necessary.
DELIVERY / COLLECTION TIMES
Any delivery or collection times provided through our website, mobile application or by our staff are estimates only.
While we make every reasonable effort to prepare and deliver orders within the estimated time, delays may occasionally occur due to circumstances such as high order volumes, traffic conditions, weather, staffing or other circumstances beyond our reasonable control.
We therefore cannot guarantee that an order will be delivered or ready for collection at the exact estimated time.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to these terms may be brought before the courts of England and Wales, subject to any rights you may have under applicable consumer protection laws.
Nothing in these terms affects your statutory rights as a consumer.
CONTACT DETAILS
If you have any questions, complaints, refund requests or cancellation requests, please contact us:
Business Name: [BUSINESS / RESTAURANT NAME]
Company Number: [COMPANY NUMBER]
Address: [BUSINESS ADDRESS]
Telephone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
We appreciate your business and will always make reasonable efforts to resolve any issues with your order as quickly and fairly as possible.